• About
  • Artist Resources
    • Classes
  • Blog
    • Crafts
    • Decor
    • Holidays
    • Living
    • SVG Files
  • Portfolio
    • Illustrations
    • Surface Pattern Designs
    • Typography
  • Work With Me
    • Disclosure & Privacy Policy
  • Contact

LZ Cathcart

Delightful designs and illustrations.

  • My Account
    • Shop Policies
  • Apparel
    • Baby & Kids
    • Women
  • Art Prints
  • Mugs
  • Phone Cases
  • Pillows
  • Stickers
  • Tote Bags
  • SVG Vector Art
  • Freebies
  • 0 items

The Studio Pass Membership FAQ

Below you will find answers to the most common questions that I receive about The Studio Pass Membership. Hopefully they will help clear up any confusion you may have, but if not, no problem! Just send a message through my contact page or email me: LZ (at) thesummeryumbrella.com and I’ll get back to you ASAP 🙂

Q.) What happens after I sign up? 

A.) First things first, you’ll receive a welcome email that will provide you with your login information. Don’t forget to write down your password somewhere safe! You’ll then be able to login and have access to a variety of digital files:

  • Download any SVG’s, eBooks, Art Prints, etc that are available to you.
  • Every month I’ll add new items that will become instantly available to you

Q.) How do I login?

A.) You can I login on the Members Area page with your user name and password that you created when you purchased your membership. ((Check out this video tutorial below for more info!))

Q.) I forgot my password?!

A.) Go to the Members Area page and click ‘Lost your password?’ to reset it.

Q.) I don’t need everything in this membership. Can I just pay for what I want/need?

A.) All membership plans are designed to give you the best possible price–I promise! You may not need everything every month, but there is a lot of exclusive content in both membership plans that make it totally worth it plus super affordable!

Q.) What day will I be charged for my membership? 

A.) You will be charged on the same day you signed up every three months for the Quarterly Plan OR on the same day the following year if you’re on the Annual or Commercial Plan.

Q.) I don’t have a PayPal account. Do I have to sign up?

A.) Nope. You can select either Stripe or Paypal for your payment method. Both are super secure payment methods that can be used almost everywhere. However, Paypal does allow you to pay with a credit card under the Paypal login page. You’ll enter your credit card information on their secure site, and then they’ll process it for you. Whichever way makes your boat float 😉

Q.) My payment failed. Now what?

A.) Paypal and Stripe will always try two times to use your payment method. However, if it still fails after that your membership will not be renewed. You will then need to sign up again, and correct your credit card information on their site.

Q.) Can I give a subscription as a gift?

A.) Absolutely. Just contact me, and I’ll get you set up quick!

Q.) How do I cancel my monthly subscription?

A.) Oh no, don’t go! 🙁 However, I do understand that sometimes this membership might not be a good fit for everyone. With that being said, all you’ll need to do is login to your account. Then, accomplish the following:

  1. Click on the ‘Subscription’ button on the top of the page.
  2. Next, hover over your subscription plan and click on ‘Delete’.
  3. Then, confirm that you would like to cancel by clicking ok from the pop-up window.
Tweet
Pin
Share
0 Shares

Featured On

Let’s be social

Stickers, stickers, and oh yea... more stickers! Y Stickers, stickers, and oh yea... more stickers! You could definitely say that I've caught sticker-fever. 🤒 ❤⁣
—⁣
Purchase one or many and ... get FREE shipping.
I'm sooo loving on these summer-inspired fruit pop I'm sooo loving on these summer-inspired fruit popsicles. ❤⁣
—⁣
Purchase one or many and ... get FREE shipping.
If you've been following me through my stories you If you've been following me through my stories you'll know that I very recently finished my greenhouse. I cannot even begin to explain how excited I am to have this beautiful space so close to my home, and how much I already enjoy using it to relax and .. duh... grow plants 🤣⁣
—⁣
Do you have a favorite place to go and relax?
Last year (isn't that so weird to say?!) I created Last year (isn't that so weird to say?!) I created these two cuties and I always felt like they were talking to each other. Nothing too complicated or crazy, but talking nonetheless. With that being said, I decided to add in the "hi" and "hello" afterward to give it a little nerdy character! ⁣
—⁣
Do you ever make up stories for the animals in your life? Obviously, you already know that I do!! You should hear the stories I make up for the squirrels! 🤣
Guess what?! My shop officially sells stickers wit Guess what?! My shop officially sells stickers with my own designs on them. ❤⁣
—⁣
ANDDDD... for a limited time I am offering free shipping on all sticker orders. Woo hoo, right?!
What's your favorite quote?⁣ —⁣ Without a do What's your favorite quote?⁣
—⁣
Without a doubt, this particular one by Pablo Picasso is definitely my fave!! Some days my creative juices just aren't flowing, but that doesn't mean I need to stop. ⁣
—⁣
Stay inspired to pursue your dreams with this inspirational quote that comes in a variety of colors and sizes. Shop for your own now!
Follow on Instagram

Copyright © 2021 · LZ Cathcart of The Summery Umbrella, LLC

Log in