Below you will find answers to the most common questions that I receive about The Studio Pass Membership. Hopefully they will help clear up any confusion you may have, but if not, no problem! Just send a message through my contact page or email me: LZ (at) thesummeryumbrella.com and I’ll get back to you ASAP 🙂
Q.) What happens after I sign up?
A.) First things first, you’ll receive a welcome email that will provide you with your login information. Don’t forget to write down your password somewhere safe! You’ll then be able to login and have access to a variety of digital files:
- Download any SVG’s, eBooks, Art Prints, etc that are available to you.
- Every month I’ll add new items that will become instantly available to you
Q.) How do I login?
A.) You can I login on the Members Area page with your user name and password that you created when you purchased your membership. ((Check out this video tutorial below for more info!))
Q.) I forgot my password?!
A.) Go to the Members Area page and click ‘Lost your password?’ to reset it.
Q.) I don’t need everything in this membership. Can I just pay for what I want/need?
A.) All membership plans are designed to give you the best possible price–I promise! You may not need everything every month, but there is a lot of exclusive content in both membership plans that make it totally worth it plus super affordable!
Q.) What day will I be charged for my membership?
A.) You will be charged on the same day you signed up every three months for the Quarterly Plan OR on the same day the following year if you’re on the Annual or Commercial Plan.
Q.) I don’t have a PayPal account. Do I have to sign up?
A.) Nope. You can select either Stripe or Paypal for your payment method. Both are super secure payment methods that can be used almost everywhere. However, Paypal does allow you to pay with a credit card under the Paypal login page. You’ll enter your credit card information on their secure site, and then they’ll process it for you. Whichever way makes your boat float 😉
Q.) My payment failed. Now what?
A.) Paypal and Stripe will always try two times to use your payment method. However, if it still fails after that your membership will not be renewed. You will then need to sign up again, and correct your credit card information on their site.
Q.) Can I give a subscription as a gift?
A.) Absolutely. Just contact me, and I’ll get you set up quick!
Q.) How do I cancel my monthly subscription?
A.) Oh no, don’t go! 🙁 However, I do understand that sometimes this membership might not be a good fit for everyone. With that being said, all you’ll need to do is login to your account. Then, accomplish the following:
- Click on the ‘Subscription’ button on the top of the page.
- Next, hover over your subscription plan and click on ‘Delete’.
- Then, confirm that you would like to cancel by clicking ok from the pop-up window.
